Many times I am asked who do I use for hosting. In 2014 I played musical hosting companies until I settled on SiteGround. I have now been with them for almost a year.
I decided to go with their Start Up plan at first just to test them out. The Start Up plan is only for one website and is their basic plan. I always choose to run a basic plan with a new company to test out the waters. The starting company that I was using I had two sites on the server but I only wanted one of the sites moved over to SiteGround. I gave them all of the information for the site I wanted moved. I did inform them that there were two sites but to leave the other one on the old server. About a day later I received an email saying that the site has been moved and everything was great. When I checked they had moved the wrong site. I got on their chat support and talked to one of their techs. He was super helpful and retook all of my information again to make sure everything was correct and said that he would pass it to the department that works on moving websites. Yes, I do know how to move a website but I wanted to see how well this new hosting company was going to stand with the other companies. Another company I had tried before SiteGround moved the wrong site twice, hence I am not with them anymore. That took a total of 4 days to realize they would not be a good fit for me. The next day I got an email saying that everything was moved and the site had populated. When I checked, they had moved the right site and everything was perfect. They even updated the server paths so there were no errors on the site.
Fast forward eight months and I got an email from SiteGround saying they have a deal going that if I want to upgrade to the Grow Big plan so I can add more sites to my shared hosting that I could so at a discount. I decided to take them up on the offer and I moved two more sites over to SiteGround. One site moved over with perfect colors and one not so much. Again, I contacted support through their website and was helped within less than a minute wait time. They were super helpful and got the site up and running while on the chat.
I run Jetpack’s Monitor on all of my sites so I am made aware when my sites go down and when they come back up. Rarely ever have any of my sites on SiteGround have been down and none of them longer than about an hour. Typical downtime has been 1-3 minutes. In the past year the sites have been down a total of 5 times. Their up-time has been the best out of the 5 companies I have been with.
When it comes to customer support, I have seen very few companies that have the level of customer service that SiteGround has. More companies could do well by copying their customer support model. When using the online chat it is never more than a minute wait time. I am always greeted by my name. No one is ever rude or disrespectful. All of the technicians have always been eager to help and will finish a ticket or escalate it to make sure my needs have been met. It is a rarity when a customer can not say any negative about a customer service department but I have nothing but praise for SiteGround’s customer service.
Should you choose SiteGround?
Bottom Line: There are so many hosting companies out there to choose from. I am very happy with SiteGround. By far they have proven themselves to be a great company and will continue to get my business. If you would like a great hosting company with a great record of up-time and great customer service I would definitely give SiteGround a try. Always do your research before choosing a company to host with.