Last year, I had the opportunity to speak at WordCamp Chicago about one of my favorite subjects, customer experience.
Your business should go beyond the sales and development. A customer who receives a five star customer service experience is one who will become a repeat customer and a free marketing tool for your company.
Take advantage of those experiences and learn the tips on how to make your customers feel like they are at the Ritz Carlton and driving a Ashton Martian. From your first response till after the close of the ticket. Every customer should feel like a one in a million.
Here is the full taping of my talk along with slides.
Michele is the Head Geek at Can't Speak Geek. During the day she works for Thrive Agency as their WordPress Technical Support Specialist. She is also a beginners and advanced WordPress instructor and travels the globe sharing her love of WordPress. When not on the computer Michele enjoys spending time with her husband and daughter. Sometimes she takes the time off to read a great book.
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