Last year, I had the opportunity to speak at WordCamp Chicago about one of my favorite subjects, customer experience.
Your business should go beyond the sales and development. A customer who receives a five star customer service experience is one who will become a repeat customer and a free marketing tool for your company.
Take advantage of those experiences and learn the tips on how to make your customers feel like they are at the Ritz Carlton and driving a Ashton Martian. From your first response till after the close of the ticket. Every customer should feel like a one in a million.
Here is the full taping of my talk along with slides.